Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Here you will find all the important information about refurned.de.

Questions & Answers

  • 1. What is refurned.de?

    refurned.de is an online shop for refurbished, overstock, and selected new furniture and mattresses. You get high-quality products at greatly reduced prices.

  • 2. What products does refurned.de offer?

    Our product range includes, among other things:

    • mattresses
    • Sofas & Seating
    • beds
    • kitchens
    • Home textiles

    The product range changes regularly.

  • 3. What does "B-stock" mean at refurned.de?

    B-stock products have minor cosmetic defects or damaged packaging. They are technically fully functional and significantly cheaper.

  • 4. Are the products hygienic?

    Yes. All items are inspected before sale and meet our quality and hygiene standards.

  • 5. How can I shop at refurned.de?
    • Select product
    • Add to cart
    • Go to checkout
    • Pay & complete order
  • 6. How can I pay?
    • PayPal
    • credit card
    • Klarna / Invoice
    • Direct debit
    • prepayment
  • 7. How is the shipment handled?

    Freight shipments are delivered on pallets to the curb. Parcel shipments are delivered by a shipping service provider. A delivery date will be arranged in advance. (Freight shipments)

  • 8. Can I return my order?

    Yes, within the statutory right of withdrawal of 14 days. The buyer bears the return shipping costs.

  • 9. Is there a guarantee?

    The statutory warranty of 24 months applies. New goods may also be covered by a manufacturer's warranty.

  • 10. How do I contact customer service?
    • Email: info@refurned.de
    • Contact form on the website
  • 11. Are there any discounts?

    Yes, regularly. You can find current promotions on the homepage or in the information bar at the top of the shop.

  • 12. Is refurned.de safe?

    Yes. All payments are encrypted and your data will be treated confidentially.

  • 13. Will I receive an invoice including VAT?

    Yes, you will receive a proper invoice with VAT shown via email after your purchase.

  • 14. What is the new goods section?

    There you will find first-choice products from our furniture store Möbel Kuipers – including manufacturer's warranty.