Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Here you will find all the important information about refurned.de.

Questions & Answers

  • 1. What is refurned.de?

    refurned.de is an online shop specializing in the sale of B-grade and remaining stock furniture and mattresses. Here you will find high-quality products at reduced prices, made from returns, display items, remaining stock or originate with minimal defects.

  • 2. What products does refurned.de offer?

    refurned.de offers a wide range of products, including:

    • mattresses
    • Sofas and seating furniture
    • kitchens
    • beds
    • Home textiles and bedding accessories

    Since the products consist of surplus stock and/or returned goods, the product range is constantly changing.

  • 3. What does "B-stock" mean on refurned.de?

    B-stock on refurned.de refers to products that have minor visual defects, damaged packaging, or slight signs of use. or are simply remaining stock. However, these items are fully functional and are offered at a reduced price. Further details about the exact condition can be found in the product description.

  • 4. Are the products on refurned.de hygienic?

    Yes, all products on refurned.de undergo strict quality and hygiene controls before being offered for sale. This ensures that you receive a clean and safe product.

  • 5. How can I shop at refurned.de?

    Shopping at refurned.de is easy:

    • Visit the website www.refurned.de.
    • Browse the categories or use the search function.
    • Add the desired items to your shopping cart.
    • Go to checkout, enter your shipping information and choose a payment method.
    • Complete the purchase.
  • 6. Which payment methods does refurned.de accept?

    refurned.de accepts various payment methods, including:

    • Credit cards (Visa, MasterCard, American Express)
    • PayPal
    • Instant bank transfer
    • Direct debit
    • Purchase on account (via third-party providers)
    • prepayment
  • 7. How are the products shipped?

    Shipping on refurned.de is handled by reliable shipping partners (often DHL). All items shipped via freight carrier (kitchens, upholstered furniture, wardrobes, etc.) will be delivered to you by [unclear - possibly DHL]. Deliveries are made on a Euro pallet or disposable pallet to the curb and will not be transported into the apartment. Don't worry, the shipping company will arrange a delivery date with you in advance.

    Shipping costs and delivery times vary depending on the product and delivery address. Whether shipped via freight carrier or parcel service, you will always receive a tracking number. During peak times, the delivery time may be longer than stated.

  • 8. Can I return my order?

    Yes, refurned.de offers a return policy. You can return most items within 14 days of receipt, provided they are in their original condition. When returning an item, the buyer bears the return shipping costs. Our goal is to minimize returns in order to make a significant contribution to sustainability. to contribute to sustainability in trade. You can find more information about the process in your customer account.

  • 9. Is there a warranty on the products from refurned.de?

    refurned.de adheres to the statutory warranty obligation of two years.

  • 10. How can I contact refurned.de customer service?

    You can contact refurned.de customer service in several ways:

    • Email: info@refurned.de
    • Telephone: You can find the telephone number on the website in the "Contact" section.
    • Contact form: There is a contact form on the website.
  • 11. Are there any discounts or special offers on refurned.de?

    Yes, refurned.de regularly offers discounts and special deals. To stay informed about current offers, You can visit the homepage of the website. The discount codes will usually appear at the top of the announcement bar.

  • 12. Is refurned.de safe and trustworthy?

    refurned.de is a reputable and trustworthy platform that values ​​customer satisfaction. All transactions are secure, and the protection of your personal data is our highest priority.

  • 13. Will I receive a proper invoice with VAT shown after placing my order?

    Yes, of course. After completing your order on refurned.de, you will receive a proper invoice with VAT shown via email.

  • 14. What is the new goods section of refurned.de?

    In the new goods section you will find first-choice products from our own furniture store (Möbel Kuipers). These items are not B-stock and come as normal new goods with manufacturer's warranty.